Terms of service

Terms of Service

Overview

This website is operated by Chérie Tails & Co. Throughout the site, the terms “we”, “us”, and “our” refer to Chérie Tails & Co. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service, including all policies referenced on this site.

Please read these Terms carefully before using our website.

Online Store Terms

By using this site, you confirm that you are at least the age of majority in your state or country of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products or website for any illegal or unauthorized purpose.

Products & Services

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or update product descriptions and pricing at any time without notice.

Because many items are handmade or custom-made, slight variations in color, pattern placement, stitching, or sizing may occur.

We do our best to display product colors and details accurately, but we cannot guarantee that your device screen will display colors perfectly.

Custom & Personalized Orders

Custom, personalized, and made-to-order items are final sale and cannot be canceled, refunded, or exchanged once production has started unless the item arrives damaged or defective.

Customers are responsible for reviewing all personalization details before placing an order.

Pricing & Payments

All prices are listed in USD unless otherwise stated. We reserve the right to modify pricing at any time without notice.

By placing an order, you agree to provide current, complete, and accurate billing and shipping information.

Orders may be canceled or refused if fraudulent activity or unauthorized transactions are suspected.

Shipping

Processing and shipping times are estimates and may vary during holidays, product launches, or high-volume periods.

Once a package has been handed to the shipping carrier, Chérie Tails & Co. is not responsible for shipping delays, lost packages, customs delays, or carrier-related issues.

Customers are responsible for providing a correct shipping address. We are not responsible for orders shipped to incorrect addresses entered at checkout.

Returns & Exchanges

Please review our Refund Policy for detailed information regarding returns, exchanges, damaged items, and non-refundable products.

Intellectual Property

All website content including logos, branding, product photos, graphics, text, designs, and product names are the property of Chérie Tails & Co. and may not be copied, reproduced, or used without written permission.

Prohibited Uses

You may not use this website:

For unlawful purposes
To violate any laws or regulations
To transmit malicious code or viruses
To harass, abuse, threaten, or discriminate against others
To infringe upon intellectual property rights

We reserve the right to terminate access to our website for violations of these Terms.

Limitation of Liability

Chérie Tails & Co. shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products, services, or website.

All products and services are provided “as is” without guarantees or warranties unless otherwise required by law.

Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of those changes.