Shipping policy

Shipping Policy

At Chérie Tails & Co., every order is carefully handmade, packed, and prepared with love. I truly appreciate your support for my small business and always do my best to get your order to you as quickly and safely as possible 🤍

Processing Times

All orders are processed within 2–5 business days excluding weekends and holidays.

During launches, holidays, or high-volume periods, processing times may be slightly longer.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Domestic Shipping — United States

Standard shipping is available across the United States.

Shipping rates are calculated at checkout based on your order size and selected shipping method.

✨ Free standard shipping may be offered during special promotions or on qualifying orders.

Expedited shipping options may also be available at checkout.

Estimated Delivery Times

Estimated shipping times after dispatch:

United States: 3–7 business days

Please note that delivery times are estimates and may vary due to:

weather
holidays
carrier delays
customs processing

Tracking Information

Once your order has shipped, you’ll receive a tracking number by email.

Please allow up to 24–48 hours for tracking updates to appear in the carrier’s system.

Lost, Delayed, or Damaged Packages

If your order arrives damaged or incorrect, please contact me within 7 days of delivery with:

your order number
clear photos of the item and packaging

I’ll always do my best to help and make things right.

Once a package has been handed to the shipping carrier, Chérie Tails & Co. is not responsible for shipping delays, lost packages, or carrier-related issues. However, I’ll gladly assist you with any information needed to help file a claim.