Refund policy
Refund & Exchange Policy
At Chérie Tails & Co., every item is thoughtfully handmade with care, love, and attention to detail. Because each piece is created in small batches, I want every customer (and pup 🐾) to have the best experience possible.
Please read the policy below before placing your order.
Exchanges
I gladly accept exchanges within 30 days of delivery for unused items in their original condition and packaging.
To request an exchange, please contact me with:
- your order number
- the reason for the exchange
- photos if needed
Once approved, I’ll guide you through the next steps.
Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Personalized or custom items
- Sale or discounted items
- Worn, washed, or damaged products
- Gift cards
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact me within 7 days of delivery.
Please include:
- your order number
- clear photos of the item and packaging
I’ll always do my best to make it right 💌
Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Original shipping costs are non-refundable.
For exchanges, I recommend using a tracked shipping service, as Chérie Tails & Co. is not responsible for lost return packages.
Need Help?
If you have any questions before placing your order, feel free to reach out anytime.
Thank you so much for supporting my small business and handmade creations 🤍